Privacy Policy

Purpose of this Privacy Policy

Psycom (hereinafter “we”, “us” or “our”) uses communicationpsycom.com (hereinafter “site”). The purpose of this page is to inform you about our policies regarding the collection, use and disclosure of personal information provided by users of the Site. This Privacy Policy applies to the entire Site and to all products and services offered by us. The purpose of this privacy policy is to inform users of our site about the personal information we may collect, and how that information is used and managed.

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Applicable laws

This policy complies with the laws set out in the Act to modernize legislative provisions respecting the protection of personal information (hereinafter referred to as Bill 25). For Canadian residents, Bill 25 governs data protection policies, regardless of where the site is located. The purpose of this policy is to comply with Bill 25.

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Consent

By using the Site, you consent to the terms of this Privacy Policy. You also consent to the collection, use and retention of information in accordance with this policy. If you do not agree to this policy, please do not use our site. By continuing your use of the site following the posting of changes to this policy, you will be deemed to have accepted those changes. The information we collect from you may be used to personalize your experience, improve customer service, process transactions and provide and improve the site. We will not collect any additional data without first informing you.

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Collection and use of information

By using our site, you may be asked to provide us with certain personally identifiable information, such as your name, email address, postal address, and phone number (collectively referred to as “personal information”). This personal information may be used to contact or identify you. However, please note that you have the option to visit our site anonymously.

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Without limitation, the following data may be collected:

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• name

• date of birth

• job title and profession

• contact information such as email addresses and phone numbers;

• demographic information such as postcode, preferences, and interests;

• financial information such as credit or debit card numbers;

• IP address (automatically collected)

• web browser type and version (automatically collected)

• operating system (automatically collected);

• a list of URLs starting with a referring site, your activity on this website, and the site you exit to (automatically collected); and

• cookie information.

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Our Use of Data

All personal data you submit will be retained by Psycom for as long as you use the Services and Systems provided on the website.

 

Data that you may submit through any communication system that we may provide may be retained for a longer period of up to one year.

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Unless we are obliged or permitted by law to do so, your data will not be disclosed to third parties. This includes our affiliates and/or other companies within our group.

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All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

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All or part of the above-mentioned data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:

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• internal record keeping

• improvement of our products/services;

• transmission by email of promotional material that may be of interest to you;

• contact for market research purposes, which may be done using email, telephone, fax, or mail. Such information may be used to customize or update the website.

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Data log

Like most web site operators, we may collect information, also known as “log data”, which your browser sends us each time you visit our site. This log data may contain information such as your IP address, browser type, browser version, the pages visited on our site, as well as the time and date of your visit, the time spent on these pages and other statistics.

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Communication

Your personal information may be used to share newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving all such communications from us by following the unsubscribe instructions included in each e-mail we send.

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Disclosure of information to third parties

We will not sell, trade or transfer your personal information to third parties without your consent, except for the express purpose of delivering the product or service you have requested. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, provided that they agree to keep such information confidential.

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Business transactions

In the event of a merger, acquisition or sale of assets involving Psycom, your personal information may be transferred. We will notify you in advance of any such transfer of your personal information and it will be subject to a different privacy policy if applicable.

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Disclosure when required by law

Psycom may disclose your personal information when required to do so by law or in response to a subpoena. We may also disclose your personal information if we believe that such action is necessary to comply with the law, to respond to law enforcement authorities’ legitimate requests, or to protect the security and integrity of our site.

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Storage time for personal data

Personal information is not stored or retained beyond what is necessary to achieve the purposes for which it was collected.

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Safety measures

We have implemented various security measures to safeguard the security of your personal information when you place an order or enter, submit, or access such information. We use a secure server to ensure the confidentiality of your information. The credit information you provide is transmitted via Secure Socket Layer (SSL) technology and is then encrypted in the payment gateway providers’ database. Only authorized persons with special access rights to these systems are able to access them and are required to maintain the confidentiality of the information. We do not store your personal information, such as credit cards, financial information, etc., on our servers once the transaction has been completed. The security of your personal information is very important to us. That said, it is important to note that no method of Internet transmission or electronic storage is ever 100% secure. We implement appropriate and commercially accepted security measures to protect your personal information. However, we cannot guarantee absolute security.

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Links to other sites

Our site may contain links to other sites that are not under our control. If you decide to click on one of these links, you will be redirected to a third-party site. We strongly recommend that you read the privacy policy of each site you visit. Psycom cannot guarantee or control the content, privacy policies or practices of third-party sites or services and is therefore not responsible for these aspects of third-party sites or services.

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Protection of minors

Any individual under the age of 14 is considered a minor in Canada within the meaning of the Modernization of Personal Information Protection and Electronic Documents Act. Our site is not intended for minors. We do not intentionally collect personal information from children under the age of 14. Please contact us if you are a parent or guardian and discover that your children have provided us with personal information. Upon discovery, personal information provided by anyone under the age of 14 will be immediately deleted from our servers.

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Your rights as a user

You have the right to access the personal information we have collected about you at any time. You have the right to update or correct any personal information we hold about you, to the extent permitted by law. You may revoke or change your consent to the collection of your data at any time, to the extent that this is considered acceptable and provided you give us reasonable notice.

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Modifying, deleting or contesting collected data

If you wish to have your personal information deleted or modified in any way, please contact our Privacy Officer here : info@communicationpsycom.com

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Privacy policy online only

This online privacy policy relates only to information collected on our site, and does not extend to information collected outside of our online platform.

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Changes to this privacy policy

Psycom reserves the right to update this Privacy Policy from time to time. Any changes will be announced by posting the new privacy policy on our site. We recommend that you periodically check this Privacy Policy for changes.

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Cookies policy

Cookies are small files containing limited amounts of data. They may include a unique, anonymous identifier. Websites send cookies to your browser, which stores them on your computer’s hard drive. Like many sites, we may use cookies to collect information. You can set your browser to refuse all cookies or to alert you when cookies are being sent. However, please note that if you choose not to accept cookies, some parts of our site may not be accessible. To learn more about cookie management, please consult our Cookie Policy.

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Do not follow

Do Not Track” (DNT) is a preference that you can activate on your browser. By activating “Do not track”, you indicate to the sites you visit that you do not wish certain information about you to be collected. Psycom uses Remarketing with Google Analytics to serve ads on third-party sites after you visit our site. We and our third-party suppliers, such as Google, use both internal cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies). We use cookies to inform, optimize and serve ads based on your previous visits to our site. You can choose not to use Google Analytics for display advertising and customize ads on the Google Display Network by visiting the Google Ads Settings page. For visitors wishing to prevent the collection and use of their data by Google Analytics, Google also suggests installing the Google Analytics Opt-out Browser Add-on on their browser.

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Terms and conditions

We also encourage you to visit our Terms and Conditions section, where you will find information on site use, disclaimers and limitations of liability that apply.

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Your Rights Under Québec’s Privacy Law

Your Rights Regarding Your Personal Information

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In accordance with Québec’s Law 25 (An Act to modernize legislative provisions as regards the protection of personal information) Loi 25, you have the following rights regarding the personal information we hold about you:

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1. Right of Access

You have the right to request confirmation as to whether we hold personal information about you and to obtain a copy of such information, subject to the exceptions provided by law.

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2. Right to Rectification

You may request the correction of any inaccurate, incomplete, or ambiguous personal information concerning you.

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3. Right to Withdraw Consent

Where the processing of your personal information is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

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4. Right to Deletion

You may request the deletion of your personal information where its retention is no longer necessary for the purposes for which it was collected, subject to our legal or regulatory obligations.

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5. Right to Data Portability

Where applicable, you may request to receive the personal information you have provided to us in a structured and commonly used technological format, so that it may be transmitted to another organization.

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6. Right to File a Complaint

If you believe that your rights have not been respected, you may file a complaint with Québec’s Commission d’accès à l’information (CAI).

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Contact us

Please contact us if you have any questions about this privacy policy.

Psycom has appointed Javier Rivera as Privacy Officer.

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If you have any major questions or concerns, you may contact them using the following coordinates:

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Valérie Gendreau
Educational Manager and Brand Image
info@communicationpsycom.com